Automation

Chatloka comes with a powerful visual bot builder. Create automation flows without writing code.

Visual Flow Builder

• Drag & Drop Interface - Easily create conversation flows
• Conditional Logic - Route conversations based on user input
• Multi-channel Support - Same flow works across all channels
• Testing Mode - Preview flows before going live

AI Features

• Smart Responses - AI-powered auto replies
• Intent Detection - Understand user intent automatically
• Sentiment Analysis - Detect customer mood and emotions
• Knowledge Base - Train AI with your documentation

Auto Assignment

• Round Robin - Distribute leads evenly among agents
• Skill-based Routing - Route to agents by expertise
• Load Balancing - Assign based on agent availability
• Priority Escalation - Auto-escalate to supervisors

Triggers & Actions

Automate actions based on events:

• 📩 New Message - Trigger flow on incoming messages
• 👋 New Contact - Welcome message for new contacts
• 🏷️ Tag Added - Action when contact is tagged
• ⏰ Scheduled - Time-based automated messages
• 🔄 Webhook - Trigger from external systems